Monday 28 September 2009

For My Next Dissertation - BPO

I am currently working on my second masters dissertation as I near the end of my MSc in Operations & Technology Management at DCU.

The topic of BPO seems to be hot right now with recent M&A activity in this domain, including the acquisition of EDS by HP. Just last week, HP announced a re-branding of EDS which will now be known as "HP Enterprise Services".

My own specific focus on BPO relates to the challenges that a captive O&T unit faces in exposing BP services on the commercial market in their industry. This will build on the core competency theories of Prahalad and Hamel which would suggest that organisations can use their existing expertise to provide services to others.

Classic cases would include the spin-out of EDS from General Motors, 6-Sigma from Motorola and the likes of Canon becoming a key market player in the printing business.

I will share some of my research and thoughts here, but I am finding the subject very interesting and especially in a recession, where organisations are looking for new revenue channels when traditional income sources are suffering. Disruptive Innovation and Discovery-Driven Growth are two topics which are quickly growing my reading list currently!

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